1. A 20% deposit or $100.00 (whichever is higher) of the total bill (unless other arrangements are made) is due at time of signed contract.

2. For service within 24 hours of booking, payment is required (and your card will be charged) before the vehicle will be dispatched.

3. All deposits are NON-refundable. Full payment is due 72 hours prior to service, except for limousine and bus services, which require full payment at least 1 week prior to service (unless other arrangements are made).

4. Group cancellations made prior to 30 days in advance of service date may apply their deposit to new service within the next 365 days.

5. AƯiliate customers may cancel:

o Airport transfers up to 3 hours before start time with no penalty.
o Hourly SUV rides up to 6 hours prior to start time with no penalty.
o Mini coach, motor coach, and similar jobs: no cancellations allowed.
(Inside these windows, the full charge applies.)

6. Reservation is 100% guaranteed at time of booking and receipt of a confirmation with booking and confirmation number will be sent.

7. It is the responsibility of the client/aƯiliate to verify all details of any confirmed trip. No refund will be given due to inaccuracies on a reservation.

8. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.

9. All electronic services on buses are complimentary amenities including audiovisual, PA system, internet, etc. Any malfunctions will not be grounds for a refund or cancellation.

10. The client assumes full financial liability for any damage to the chartered vehicle caused during the duration of the rental by them or any members of their party.

11. A fee minimum of $250.00 for each carpet or seat burn.

12. Alcohol consumption and drug use is prohibited by law. Any fines will be paid for by the customer in addition to insurance ratings related to the charter that is charged by the insured.

13. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).

14. It is illegal to stand through a sunroof.

15. Smoking is not permitted in any of our chartered vehicles.

16. Overtime pay will be charged at the same rate of the service for every 15 minutes delayed (this does not include commercial airline flight delays).

17.Company is NOT responsible for delays or terminations caused by unsafe road conditions (i.e. accidents, snow, ice, flooding, hurricane, etc.).

18.Company is NOT responsible for articles left in the chartered vehicles.

19. Balances must be paid before the reserved time.

20. Any overages on time that was not reserved will be charged to the credit card provided once services are rendered (unless other arrangements have been made).

21. Vehicles cannot be loaded beyond seating capacity.

22. Exact vehicles are not guaranteed, but we will provide a like-kind and model or better.

23. For events/groups, if payment is requested to be processed via credit card a 4% processing fee will apply.

24. By contracting (paying, giving credit card info over the phone or email, or using services) you agree to all policy and procedures including terms of service.

25. Not responsible for Acts of God, War, Terrorism, Storms, Flooding, Rain, and/or TraƯic that can cause delays or cancellation of requested services.

For questions or concerns, please call 832-993-4826 or email us at
info@toptierchauƯeurservices.com.