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Is submitting the form a confirmed booking?

Not on its own. Submitting the form starts the reservation. A person reviews it, confirms the vehicle and the price, and comes back to you by text or phone. Your trip is confirmed at that point, not at the moment you press send. That extra step exists on purpose: it is how a vehicle that will not fit your luggage, or a pickup time that will not survive Houston traffic, gets caught before your travel day rather than on it.

How is the price worked out?

You are quoted before the trip, and the quote holds. There is no meter and no surge. What moves a quote is what you are asking the vehicle to do:

• Vehicle class, which follows your headcount and luggage rather than your preference alone
• Distance, and whether it is one way or a return
• Whether the vehicle waits between legs, which moves a trip toward hourly
• Extra stops added to the itinerary
• Hours that need a chauffeur on the road before dawn or late at night

What happens on the day?

Your chauffeur arrives ahead of the pickup time, not at it. For airport arrivals we track the flight, so a delay moves the pickup rather than leaving you to explain it, and meet-and-greet inside baggage claim is available if you would rather be met than go looking. For a residential pickup the chauffeur waits rather than calling and driving off.

Can I book more than one vehicle?

Yes, and for anything over a single vehicle it is worth a phone call rather than the form. Multi-vehicle jobs get a single coordinator who holds the timings and the pickup order, so you are talking to one person instead of three drivers. See large group transportation.

What if I need to change or cancel it?

Tell us as early as you can and most changes are straightforward. Changes and cancellations are handled through support, which also covers flight and sailing changes, billing questions and items left in a vehicle.